Verification window is scheduled to end session within 15 minutes. We advise users to not refresh the browser at any time during the application submission process.
In the instances where you take longer than 15 minutes or refresh your browser, you are required to wait for 30 minutes before attempting again.
The ID verification process can be attempted up to 5 times per day. If your application is denied all the 5 times, you may attempt again after 24 hours.
Please make sure to have the following documents in the following format ready for the application process:
- Colour photos
- Original documents
- Your face must be clearly visible
- Valid ID
- Photo must be in JPEG or PNG
- Photo must be of high-resolution with only one person per photo
- The audio video verification to be carried out as prescribed in application