You can change your email if attached to your MoonX account by following the steps provided below:
Step 1: Login to MoonX website (www.moonx.pro)
Step 2: Click on [Account], then click on [Change Email]
Step 3: We will send out a verification code to your original MoonX email address, copy paste in the [Verification Code]
Step 4: Provide additional documents as listed below and click on [Next]
- Photo of the Front side of your Government-issued photo ID or Passport Cover.
- Photo of the Backside of your Government-issued photo ID or Passport personal page.
- A Selfie Photo with the Front side of your Government-issued photo ID or Passport personal page open, together with a handwritten note that “MoonX+change my account email from ###@#mail.com to ###@#mail.com and the current date”
Step 5: Provide Audio Video verification
Click on the [Video Icon], and audibly say “Please change my MoonX email from ###@gmail.com to ###@#mail.com” in the video.
Step 6: Submit screenshot of your latest deposit and transaction history and once you are confirm click on [Confirmation for Change of Email ID]
- Your new email address should not be one that is already in use in MoonX
- You will not be able to withdraw from your account for 5 days.