Case 1: The status is " failed to withdraw" in the [My Messages] section of your account
Solution: On MoonX any withdrawal takes 10 minutes. Depending on the 3rd party blockchain platform, and security check, most of the times transactions take place in less than 5 minutes. If in case your withdrawal address is wrong, there could be delay in processing.
Case 2: The status is "successfully withdrawn" in the [My Messages] section of your account
This means that we have processed your withdrawal and the transaction was recorded in the blockchain. If you do not find your account updated, then send us a mail to email@example.com